• Home
• Product Solutions
  • Overview
  • Dynamics GP
    • Overview
    • Financial Management
    • HR & Payroll
    • Manufacturing
    • Project & Field Services Management
    • Supply Chain Management
    • Tools
  • Dynamics CRM
    • Overview
    • Sales
    • Customer Service
    • Marketing
    • Business Intelligence
    • Deployment
    • CRM Quick Quote
  • SharePoint Portal
    • Overview
    • Business Portal for GP
    • SharePoint & Dynamics CRM
  • Microsoft News
• Client Services
  • Overview
  • Service Offerings
  • Hosting
  • Customization & Integration
  • Reporting
  • Support
• Industry Specialties
  • Overview
  • Distribution
    • Distribution Needs
    • Consumer Packaged Goods Distribution
    • Food & Beverage Distribution
    • Industrial Distribution
    • Retail Vertical
  • Manufacturing
    • Manufacturing Needs
    • Process Manufacturing
    • Consumer Packaged Goods
    • Plastics Molding
    • Medical Device
    • Renewable Energy
  • HR & Payroll
• About Us
  • About Systematica
  • Careers
  • Contact Us
  • Environmental Consciousness
  • Request Information
  • Our Partners
  • Events
    • Calendar of Events
    • Webinars
  • Microsoft News

Systematica Support

Live Helpdesk

We offer a live, Monday to Friday, 8:00am to 5:00pm support desk staffed only with Microsoft Certified Professionals. Our support specialists are there to offer assistance with such items as application, technical infrastructure, data integrity, reporting and debugging inquiries. The process for receiving support is simply as follows:

	Call, Click or Email Either pick up the phone and dial (562) 366-0827, ext 2, send an email to support@systematicainc.com or click on the LogMeIn Rescue live support button below.	Applications Supported Dynamics GP Dynamics CRM Microsoft SharePoint Microsoft FRx Microsoft SQL Server SQL Reporting Services
	Provide Basic Information Provide basic company, system and method of payment information to your support specialist.Ž
	Receive Support With your approval, the support specialist will stream directly into your system to diagnose and resolve your issue.

Support Rates are $100 per hour and billed by 15 minute increments
Our guarantee: You will only pay for the support call if we are able to provide you with a solution in a timely manner. If you are not happy with our support service, please let us know and you will be refunded the costs of your call.

Self Support

There are several online resources that are available if you prefer self support. As part of any implementation, we will provide your application support team with training on the availability and applicability of these resources. From there you will be in a position to resolve most support issues in a timely matter without incurring additional costs.

A list of the top self-support resources can be found at Microsoft Dynamics Related Communities.