Dynamics CRM

Overview Sales Management Service Management Marketing Automation Business Intelligence Build Customer Connections Dynamic Marketing Messaging Improves Contact Rates Why CRM? Why Microsoft Dynamics?

Dynamics CRM Overview

Empower Your People

Microsoft Dynamic CRM delivers effective management of the customer lifecycle that fits your people, your business and your environment. From marketing to sales to services to business intelligence Dynamics CRM, Customer Relationship Management, software is critical to building your company’s profitability, growth and understanding of customers.

As a Gold Certified Microsoft partner we utilize Microsoft Dynamics CRM to meet the broad spectrum of business applications needs from small businesses to medium sized companies to corporate entities in Southern California. At Systematica we believe the foundation to success will be in implementing a system designed to work the way your people work and empower them to make better decisions and operate more effectively.

Effective, Flexible Marketing Management

With Customer Relationship Management software With Microsoft Dynamic CRM a new campaign is budgeted, approved, targeted, and executed across multiple channels. Plus campaign responses are captured, routed to the appropriate department/sales person and campaign effectiveness is tracked and reported continuously.

Key Benefits of Microsoft Dynamics CRM:

True 360-Degree Visibility into leads, offers, interactions, responses and marketing programs
Consistent Branding improved across the organization based on integrated marketing for cohesive brand and messaging
Greater Marketing Efficiency shortens campaign cycles by automating the planning cycles and lessening reliance on IT
Improved Measurability moves marketing ROI from the unknown to the known by clearly measuring response rate, conversion and key metrics

Fast, Productive Sales Management

A prospect requests more information via the web and immediately Microsoft Dynamic CRM routes the lead to the appropriate salesperson based on the pre-established prospecting workflow, allowing for the lead to rapidly move into the right person’s pipeline to optimize lead-to-closing conversion.

Workflow-driven sales processes ensure consistency and efficiency
Familiar interface drives user adoption and increased productivity
Full spectrum of sales intelligence capabilities provides insight and accurate forecasts

Consistent, Rapid Response Customer Service

An existing client calls customer support and the CSR is immediately able via Microsoft Dynamic CRM to access their current sales activities, review a historical account of customer issues and resolutions, and understand their priority based on profitability to the organization.

The Contact Center is the “hub” of customer activity in a corporation and is growing even more important in its role. Utilization of Microsoft Dynamics CRM will transform customer service into a strategic asset with an organization. Employees are empowered in their response to the customer by achieving a true 360-degree view that captures all interactions across multiple channels with historical insight to ensure a holistic customer view.

Advanced workflow ensures consistency of service experience
Complete range of service analytics from basic reporting to sophisticated OLAP and predictive modeling
Comprehensive customization and core platform capabilities ensures business agility

Informed, Agile Business Intelligence

Comprehensive reports let you forecast sales, measure business activity and performance, evaluate marketing and service success, and identify trends, problems and opportunities allowing the company as a whole to respond quickly to changing business.

Turn business insight into profitability through action
Uncover incremental revenue and customer retention with predictive analytics
Deliver customer insight to users at all levels of the organization to ensure responsive decision making

Find out more about how to increase sales success, deliver superior customer service, automate marketing management and make better business decisions. Accessible from Microsoft Outlook and the Web, Dynamics CRM is easy to use, customize, and maintain, integrates with your business systems, and scales to grow with your business.